Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of the money to build more RPA-style automations into its platform to expand...

Apple exec Susan Prescott is coming TechCrunch Sessions: Enterprise

Susan Prescott, Apple’s vice president of markets, apps and services, has been at Apple since 2003. She worked with the company’s mythical co-founder Steve Jobs, and has witnessed such milestones as the launch of the iPhone and the iPad. Susan will be coming to...