Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of the money to build more RPA-style automations into its platform to expand...
Pan-African e-tailer Jumia grows 3Q revenue, e-payments and losses

Pan-African e-tailer Jumia grows 3Q revenue, e-payments and losses

Pan-African e-commerce startup Jumia released its third-quarter financial results today. The numbers and presentation reflected some of the same past trends, with a dash of new, and nary a mention of a declining share price. The results Jumia — with online goods and...